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Customer Service

Shipping

Shipping and handling rates are based on the total amount of your order.

$6.50 for orders up to $50.00
$8.00 for orders $50.01 to $75.00
$9.50 for orders $75.01 to $100.00
$11.00 for orders $100.01 to $125.00
$12.50 for orders $125.01 to $150.00
$14.00 for orders $150.01 to $175.00
$15.00 for orders $175.01 to $200.00
$17.50 for orders $200.01 to $250.00
$20.00 for orders $250.01 to $300.00
$25.00 for orders $300.01 and up

All regular domestic orders are shipped via USPS Priority mail. Most orders arrive in 2-3 business days. The USPS includes Saturday delivery. Please allow up to 2 weeks for receipt. For information on non-standard, rush and international delivery options and costs, please call the Deerfield Academy Store at Hitchcock House, 413.774.1815.

Returns

If you receive an item that is incorrect in some way, please return it via Priority Mail to:

Hitchcock House
Deerfield Academy
PO Box 87, 7 Boyden Lane
Deerfield, MA 01342

Please include an indication of what is wrong and how you would like it corrected.

Guarantee

If you receive something that is not as you expected, please return it for full credit or replacement. Your satisfaction is 100% guaranteed.

Questions, Comments and Concerns

Please direct all questions, comments or concerns to:

Sandra Yager
Campus Stores Manager
Hitchcock House
Deerfield Academy
PO Box 87, 7 Boyden Lane
Deerfield, MA 013342
(413) 774-1815
syager@deerfield.edu